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What this visit does not include:

  • Additional time on-site to complete solar repair work
  • Additional materials for repair work

If your solar system is still under warranty, then we can provide a full report with photos for the manufacturer to repair or replace the faulty component. Any claims for faults or repairs under warranty are the responsibility of the manufacturer and will be determined by them.

If your inverter needs to be replaced out of warranty, we now offer a range of payment plan options.

All our work comes with a 12-month guarantee. We can also provide a free quote for any solar power repairs you require once we have carried out a full site assessment. This is to ensure that the quote given is accurate for the work that needs to be carried out.

Inverter Supplier News

If you currently own inverters of brand Samil Power, please contact the manufacturer directly on 1300134793 for quicker assistance. You may wish to visit their website at http://www.samilpower.com/ for more information.

If you currently own inverters of brand AeroSharp Australia, CMS and Kinglong New Energy (KLNE), please be informed that it has been confirmed that these companies have entered into administration. All warranties under these companies have now become void. Affected customers will have to pay a minimal charge for the replacement unit and labour fee and First Choice Solar will assist with the replacement.

If you currently own inverters of brand Olympia, Solar King (Powercomm) and Think Solar, please be informed that the manufacturer now requires customers to pay for the labour fee involved with the replacement unit. Labour fee may cost between $100 to $300 depending on your location.

If you currently own inverters of brand Latronics PVE, please contact the manufacturer directly at 1300 550 204 for quicker assistance. You may wish to visit their website at http://www.latronics.com.au/ for more information.

If you currently own inverters of brand Sungrow, please contact the manufacturer directly at 1300 201 106 for quicker assistance.

Solar System Repairs & Warranty Claims Gold Coast & Northern  NSW

Is your inverter displaying a fault code? Is it showing a blank screen?

If your solar system is not working, then you require a solar system service.

Our expert Gold Coast solar repair technicians will provide a full inspection of your system to determine the fault and complete a full report. If your inverter is still covered by the manufacturer’s warranty, then we will have the replacement stock shipped to our warehouse, and we will reinstall it for you at no additional cost.

We charge $150 + GST for a solar system service and report. This includes:

*Pricing is based on customers located within 50km radius of Gold Coast + small travel cost will apply for Brisbane or Northern NSW customers.

  • Inspecting and recording inverter readings, make, model and serial number
  • Performing test of installation
  • Checking for recalled products while on-site
  • Supplying maintenance report checklist
  • Submitting a warranty claim to inverter manufacturers (when required)
  • Supplying a quote for out-of-warranty inverter replacements (quote can only be provided after completing a site visit)

Washing of solar panels and removing dust from the inverter casing can be arranged at an additional cost, please contact our office for pricing information.

Solar System Maintenance Timetable

Once a week:

  • Check inverter is operating.
  • Check inverter is recording exported energy.

Every 3 months:

  • Check for panel shading, as shading reduces performance.
  • Check for tree litter behind panels and framing.
  • Check for build-up of dust or bird droppings.

Every year:

Arrange First Choice Solar to carry out a Solar system performance and maintenance check.

Any work on your system is required to be carried out by a licensed electrician accredited by the Clean Energy Council to work on Solar Power Systems. Please note that your installation warranty is voided if work is carried out after installation by anyone other than our installation team, as we cannot be sure work has been carried out to our high standards.

Shut Down Procedure

Simply follow the steps below to shut down your entire solar system. Sometimes, a simple restart could help to make your system functional again, just like when your computer freezes!

Instructions for Shutdown Procedure:

Step 1: Go to your switchboard and open it. Locate the Solar Supply Main Switch and flick the switch to the off position.

Step 2: If your solar power inverter is more than 3 metres away from your switchboard, you must locate the switch marked, Solar AC Isolator. This will be located next to your inverter. If your inverter and switchboard are within 3 metres of each other, disregard this step

Step 3: Go to your inverter and find the switch marked PV Array and DC Isolator. Flick this switch to the off (O) position (in some cases there will be two switches). The off (O) position is usually downwards and the on (I) position is upwards.

Step 4: Your inverter may have a switch marked Inverter Isolator. If it does, flick this switch to the off position. If you cannot locate this switch on your inverter, skip this step. Your solar PV system should now be completely switched off. All lights and screen displays will be dead. Keep the system off for a minimum of five minutes.

Step 5: To restart your system, follow this guide in reverse. Simply, flick all switches back on in the same order that they were switched off but in reverse. *Please note any changes to the inverter

Monitor and Observe

Monitor the LCD screen on your inverter after you have completed the shutdown procedure. If there are stable green lights and no error message on the LCD screen, congratulations your solar system is working again. If there are red lights and/or error message, please take a photo of the LCD screen and attach it to an email, then send it to us at admin@fcsolar.com.au.

Call or email us if the above steps did not clear the error or fault message:

Call 1300 356 881 or email admin@fcsolar.com.au. To start the service request please have the following information ready to provide to our technician: Inverter Brand and Model, inverter serial number and install date. Failure to provide full information and photos may delay the process of warranty claim.

Diagnose and Resolution

Once we have received your details, we endeavour to diagnose the issue and respond to your service request within five business days. In case of emergency, please shut down your solar system.

Next steps

Usually the fault will lie within the inverter or the accessories (DC, AC breakers and other parts). Depending on what the fault is, we will advise you via email what are the next steps to take. We may either arrange for an inspection to further confirm if the fault lies within the accessories or we will lodge a claim with the manufacturer if the fault is with the inverter. Service call charges shall be applicable but not limited to the following situations

  • False or inaccurate claims
  • Warranty no longer valid
  • Please refer to inverter supplier news and service request form for more information.

Contact First Choice Solar

For all matters concerning Gold Coast solar repairs, solar system servicing and warranty claims, contact the friendly team at First Choice Solar today.


Testimonials
from our clients

Very professional and friendly team of installers. Matt gave us the best advice and the best price for a good quality system. All of our communication was dealt with promptly. We would recommend First Choice Solar.
Sonia Harlow-Charlton

Highly recommended,professional and friendly installers great job very happy AAA++++
Donna Coughlan

Peter was very helpful and answered all my questions without high pressure sales pitches. The system was installed efficiently and on time. It is very pleasing to find that the output from the system is better than what was indicated in the sales brochures. I would not hesitate to recommend First Choice Solar.
Greg Grattan

Very happy with my replacement solar system. I've replaced 5kw system with 10kw system and now getting a large credit back on my electricityI think the system will be paid off in less than 4 years with the surplus electricity. Thank you so much for the very fast professional installation .
Keiko Jangega

From the moment I called for a quote through to the installation everything was efficient and professional. Matt, Peter and the team provided a great product, professional service, competitive price and lots of help to explain everything in a simple why for me to understand. Highly recommend First Choice Solar
Samantha Jackson

The team did an awesome job, they were on-time, super accommodating, nothing was destroyed or damaged, they tidied up & left everything the way it was really professional. We paid the remainder of the invoice this morning. Thanks for everything, we made a conscious decision to support local business!
Simon Brook

We are looking forward to getting our next electricity bill after Matt helped us upgrade our system. The boys who fitted the system were polite & friendly they cleaned up after themselves and explained the new system to us thoroughly. Our family highly recommends First Choice Solar to anyone that will listen. Thank you once again!!
Julz Hudson-Holland

Extremely happy with our new solar system, the team were all very polite and professional. Would highly recommend!!!
Bree Szabo

They are super reliable, on time and leave the job spotless, and have quality products. They are very helpfull on the sales side and after installation, we feel they are competative in their pricing and would have no trouble in reccomending First Choice Solar.
Joy Johnson

Outstanding job guys, I couldn't be happier with the service and quality of panels, inverter and installation. I highly recommend First Choice Solar for quality and peace of mind. Many thanks.
Dennis McDermott

I was happy with the excellent quotation process and quick installation. The owner was familiar with the specific installation requirements for a Ritek roof. I believe I got a high quality installation with better return of investment than anything achievable through banks, term deposits or bonds
Felix Schmid

Great sales and service, well recommended. Thank you to the team at First Choice Solar
Cheryl Gilbert

Thank you very much to Matthew and his team. Matthew was was informative and kind and his team was very efficient and tidy. Fantastic boys and I am very happy and grateful for your service.
Valentina

Thank you First Choice Solar for installing my quality solar panels and inverter with zero issues at all. You where the only company who had the right information from the start. The most economical company for Clean Energy Councils top panels and inverters. Kind Regards,
Michelle, Clothiers Creek

Pete, Matt & all the guys have been sensational from start to finish. It all seemed to go very smoothly and was up very quickly from the moment I chose to go with them. Great price, speedy install & very helpful with information in layman's terms. Wouldn't hesitate in recommending First Choice Solar.
Troy Connolly

No high pressure sell just very helpful and considerate.Roof cleaning was arranged and installed in under a week .Excellent Service
Kenny John Stewart

Hi Matt, I just wanted to say thank you very much for lodging our claim for our inverter, they did replace it with a new one, we really appreciate what you did for us and all your time and effort was much appreciated. Many Thanks
Amanda and Sean

Thank you for your great advice and efficient professional service! Matt McKinley - your speedy follow up and technical explanations clinched my decision to go with First Choice Solar!
Michele Pippen

Your team, Josh and James, were excellent and diligently carried out their tasks in the installation process - they certainly do your company proud! I’m so happy and excited about having the solar. Thanks again First Choice Solar!
Michele

I would just like to thank all the team of First Choice Solar for giving us the confidence to get solar panels. We received our first electricity bill and we were $80 in credit!! Having the smart meter has really helped work out what to turn on and when. Thanks again!!!
Emily Bawden


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